Business Hours
8:30 A.M. – 6:00 P.M. EST
Monday through Friday
Ordering
Phone: 1-800-284-7357
Fax: 1-800-955-2697
Email: sales@supplysideusa.com
Boxes
Freight Prepaid: $300.00 or more if shipped within the contiguous United States
Minimum Order: $200.00 with actual freight charges added to invoice
Special Delivery Services: (Inside Delivery) $20.00
Retail Products
Freight Prepaid: $200.00 or more if shipped within the contiguous United States
Minimum Order: $50.00 with actual freight charges added to invoice
Consolidated Shipping
Freight Prepaid: $450.00 or more with minimum of $300 of corrugated boxes included in the order and shipped within the contiguous United States
Merchandising Aids
FOB Factory
| Damaged Shipments |
| • |
All shipments must be inspected upon receipt of order |
|
| • |
If any part of the order is damaged, the purchaser must have freight carrier acknowledge the damage on the freight receipt. Call your customer service representative to report the damages. |
|
| • |
If the above procedure is not followed, Buyer is responsible for the damaged goods. |
|
Backorders
All backorders less than $25.00 and more than 30 days old will be cancelled
Products Ordered in Error
• Subject to a 25% restocking fee
• Please call your sales representative for an R/A (return authorization) number and form
• No return accepted without Return Authorization Form
• Freight charges are the responsibility of Buyer
Return Policy Overview
All returns that are in re-salable condition, except product failure/defects must be done within 30 days of receipt. Seasonal items cannot be returned unless they are damaged in shipment. Credit will be issued for defective seasonal items.
When returning merchandise, please follow these guidelines:
• Product should be in its original packaging
• Product should be in 100% re-salable condition (clean, not shelf worn, no price stickers, marks, etc)
• Return product within 10 days of the date the RA (return authorization) was issued
Products Shipped in Error
• Advise Supply Side of products received in error
• Call tags will be issued within 5 days
• Return freight charges will be paid by Supply Side
All Orders Shipped Within 1 Business Day
|